Return and Exchange Policy

We want you to be 100% satisfied with your purchase. If you're not, here’s how we can help:

1. Eligibility for Return/Exchange

• Return/exchange requests must be made within 24 hours of receiving your order.

• Items must be:

  • Unused and unwashed

  • In their original packaging with all tags intact

  • Accompanied by proof of purchase (order number or invoice)

2. Conditions We Accept Returns/Exchanges For

• Damaged or defective products

• Wrong item or size sent by mistake

• Size exchange (subject to stock availability)

3. What We Don’t Accept

• Used or washed items

• Sale or discounted items

• Requests made after 1 day of delivery

4. Return/Exchange Process

• Email us at contact@femminea.com or WhatsApp us with your order number, reason for return, and product pictures.

• After approval, you’ll be guided on how to send the item back.

• Return shipping cost will be borne by the customer unless the error was ours.

5. Refund Policy

• We currently do not offer monetary refunds.

• You will receive a coupon or store credit valid for your next purchase if return is accepted.